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IVR & On hold
How I can help...

 

Interactive Voice Response (IVR) and On-hold messages are two areas of voiceover that are slowly seeing a shift toward Artificial Intelligence (AI). The shift is mainly because AI provides a more cost-effective solution. Many companies still believe however that the complexities and nuances of the human voice provide a superior experience for the caller. Since IVR is very often the first impression a caller will get of a company, it carries a lot of weight. This is why voice actors who specialize in IVR and On-hold messages are still very much in demand. As a voice actor, it’s my job to provide an experience that leaves the caller feeling positive about their decision to call.  

 

My client experience...

 

My very first voiceover job was an on-hold message for a company that developed a stabilizer for handheld video cameras. Although I started there, IVR and on-hold messages are probably the one type of voiceover that I record the least. That being said, I am always happy to do it when I'm asked… and I think I do it pretty well if I say so myself. You can hear my IVR & On-hold demo at the top of the page.

 

My turnaround time/rates...

 

I can usually turn IVR/On-hold projects around in a day or two depending on the length of the script. Longer scripts might take a bit more time to complete. I give a custom quote for every project based on the GVAA Rate Guide which is the standard guide for professional non-union voice actors in the U.S. and Canada.

 

About the genre...

 

Interactive Voice Response (IVR) is usually the first voice that a caller to a particular company will hear when reaching the business's customer service line. It’s generally a message followed by prompts that help the caller reach their desired call destination. The caller interacts with these prompts by selecting appropriate numbers that send them to a specific line or a new set of prompts without the need to speak to a live person.

 

On-hold messages are generally informational in nature. They are heard when a caller is placed on hold while being transferred or while the caller is waiting for the line to be answered. The messages can be in the form of commercials, public service announcements, or even important information about a specific service offered by the company.

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